Account being handed over

<p>I gave birth at Netcare Pretoria East Hospital on the 28th of December 2016. We were then discharged on 30 December 2017 due to all fees being paid Im a private patient and we paid cash for everything. Months later, 12 May 2017, I received a letter from Netcare Accounts stating that they were going to hand me over due to fees not being paid. We immediately phoned the hospital and spoke to Lucy in accounts. We asked her what the letter was about and also said that we did not receive any invoice, statement, call or sms form Netcare about the account. She apologized for the inconvenience and said that she picked up that no invoice or statement was sent or posted and no smses/calls were made. Cathy Smith started sending me emails for payment. I agreed to pay the account off monthly, I made the first payment end of May. I was contacted by Cathy Smith again and she said my payment is not good enough. I have to pay the amount off in 6 months. According to the Credit law this is *******. I did my annual Transunion check Monday morning (3/7/2017) and was shock to find that I had been listed on Transunion on 5 June 2017 – a week after I made the payment. Again I was not contacted by Netcare nor the company they handed me over to. I received an email yesterday (4/7/2017) from Cathy saying they handed me over – A MONTH LATER. My reply to Cathy was this:</p> <p> </p> <p>Hi Cathy</p> <p> </p> <p>Thank you for your message.</p> <p>Firstly, I made a payment to Netcare and you handed me over that following week.</p> <p> (Screenshot of my Transunion)</p> <p>According to the Credit Act, this is *******. Again, I was not contacted by the company you handed me over to or Netcare and now its a month later already - Only now I receive this letter.</p> <p> (Screenshot of the Credit Act)</p> <p>Secondly, the first I ever heard about this account was 12 May 2017 where you already wanted to hand me over. NO previous contact was made since the date I gave birth. No invoice or calls or post was received. According to the Credit act an invoice and monthly statement should be sent. None of which were sent to us.</p> <p> (Screenshot of the Credit Act)</p> <p>After you sent the letter that you were going to hand me over and I made a payment, I was informed that my payment was not good enough and that I had to pay the full amount within 6 months. According to the Credit Act, I was mistreated again.</p> <p> (Screenshot of the Credit Act)</p> <p>Thirdly, 30 December 2016 my baby and I were discharged from the hospital. The hospital released us due to all fees being paid. If we were notified then that there was an amount outstanding - We would have paid accordingly. But none of this was advised.</p> <p>This is very unprofessional and unfair practice in my opinion.</p> <p>Please advise who the relevant person in your Credit department is for me to contact?</p> <p> </p> <p>Regards,</p> <p>Maxine</p> <p> </p> <p>I also attached the Credit Law for her to cross-reference.</p> <p>This morning (5/7/2017) I received another email from her. I asked her for proof of any form of communication and she could not provide me with any, she also did not bother to direct me to the credit department or to give me her manager’s number.</p> <p> </p> <p>This is so unprofessional and I feel I have been mistreated unfairly.</p> <p> </p> <p>Regards,</p> <p>Maxine</p> <p> </p> <p> </p> <p> </p>