7 days of sub standard service!

I have been lying in this hospital for 7days now, Ward 11B and the longer I'm here the more frustrated I am becoming with the lack of service delivery. The service is unbelievably slow, to the point that I have to sometimes wait up to 10/15mins for a nurse to respond to my call. I really cannot understand how this hospital can be classified as a private facility, it is worse than some of the government hospitals. The food is atrocious, I was actually served an undercooked (raw) piece of chicken other day, how can this be acceptable in a hospital environment. And why do I need to beg the nurses to change my bedding everyday, isn't this supposed to be a standard service? Some of the staff are very unfriendly and unhelpful and need to be asked more than 5 times to try and get hold of a doctor, which ends up never happening and I end up stuck here for another day so that they can milk the fortune I pay for medical aid. I am just unbelievably frustrated at the lack of service delivery, I cannot wait to get out of this hospital so that I never have to come back here again. Can somebody PLEASE give me some answers because at the moment it feels like nobody else cares???