4hrs waiting time in Trauma unit

Dear Representative.<br> <br> 2 months ago my wife, who was then 5 months pregnant, fell and cut her face. Your trauma unit let us wait 2 hours before we were assisted. We accepted this as general feedback regarding your hospital was positive. Today, my 8yr old stepson was hit in the face with a hockey stick and needed stitches. My wife arrived at the trauma unit 15h40. at 19h30, ALMOST 4 HOURS later, they still haven't been assisted. I was then forced, due to your (a lot of swear words would follow!!!) service, to call the duty manager, Sister Geldenhuis, and wallla, the Dr. was now ready to see them. How the HELL can you let an 8yr old child sit and wait for 4 hours with a cut in his face. I have been in the medical industry myself and understand you can get busy and there are priority calls, but there is also a simple solutions. GET MORE **** STAFF!!!! You are a private hospital and funds should not be a problem, since you are so very busy. I am totally disgusted and disappointed in the service we have received now twice after each other. Is this the kind of service a R4000 medical aid gives you. Wonder what the service would've been like if it was your own child.