2 weeks and I still can't get my own medical information that I've paid For!

It's been 2 weeks since I requested PMB information from Ushra at Netcare Fores****. I've paid my R380 PMB application fee (which is a con and *******) and I was told I would get all the u formation required. I called Ushra on 3rd Sept at 9am and I was told I would get an email with all my information required that day. At 15:30 I hadn't received anyhting so I called. First of all it takes 10minutes until someone actually answers the phone. When they do they put you through to more people who don't answer the phone. I get told that Ushra and the admin department have gone home at 15:45. I asked to speak to management but I'm also told they've gone home. My experience at trauma on the 19th August was just as pathetic even though it was so quiet there. I can tell you that I will definately not make use of any Netcare hospital ever again. Pathetic service for a private hospital!!!