2 hours wait for a pregnant patient

My wife, whi is 28 weeks pregnant was in pain and couldn't walk. We went to Netcare Linksfield Hospital - Emergency to get help. We arrive at about 18:40, had to wait for shift changes, eventually we were triaged at 19:20. We then waited without any assistance until after 20:30 at which it was clear we completely waisted our time. almost 2 hours without any assistance. this is terrible service for a private hospital. furthermor the staff is completely not bothered. We then left the hospital without any treatment. It is unfortunate because this used to be 1 of the best hospital and it is 2 minutes away from my house however this is now the second unpleasant visit to this hospital. I now must seriously consider finding an alternative hospital.