1 year old turned away from Medicross

<p>I took my 1yr old to Springs Medicross Sunday afternoon on the 19th February 2017. With the knowledge that they close at 2pm. we got there just before 1pm I didn't have an appointment but I know they usually take patients regardless. This young blond receptionist told me the Doctor isn't taking any more patients because they are closing. I begged her and even asked to speak to the Doctor and she told me I had no right to speak to him. She told me to go get help at Netcare N17 hospital mind you their doors are still opened at Medicross. Of course I refused and they took out our family file, when we got into the Doctors rooms I realised they opened my other daughters file and not the one I brought to the Doctor. Now claims are gonna be done for the wrong child. This is carelessnes and incompetence at its best. I have been going to Medicross since I was a little girl and this has NEVER happened. This lady didn't have her name tag on, and secondly told the pharmacy staff to leave knowing very well my daughter and i are still with the doctor! I am not happy about this and this needs to be corrected. </p>