CV
Charity V
1 reviews | Active since Apr 2016
17 Apr 2016, 16:58
1 doctor at trauma
We went to trauma section for my premature baby who is 7 months old with trouble breathing , we were told that the doctor was attending the emergency. Fine we understood that but after an hour sitting in the ward with no assistance even after the doctor was back. Ithe felt like I was in a public hospital yet we pay a lother of money to be get the best possible service. And when I told the nurse that am leaving she didn't even apologise just told me to sign to say that my baby is better. I told her she isn't better am going to find help elsewhere. What is the point of going to emergency if u not going to get help.
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Netcare's replyOfficial
18 Apr 2016, 10:30Hello Ventfocn22,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Netcare's reply18 Apr 2016, 10:30
Official
Hello Ventfocn22,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team