Wi fi - signal not stable whole weekend

Copy of email sent to the CEO of Nepic who hasn’t bothered to reply – seems he has gone and opened another company.

Since early Friday morning and throughout the weekend we were unable to sustain a strong and reliable Wi Fi signal. I think I sent around 4/5 emails to support over the weekend and got the stock standard we are working on it answer that was after 1 /2 mails after that not even a response. We are paying over R800 p/m and we aren't getting what we pay for. Is Nepic going to refund me for the 3 days I couldn't use my wifi? Unfortunately you don't have 24 h tech support either - why not? In less than a year the service and reliability has dropped dramatically which is VERY unfortunate. You started off so well….