Useless Nepic service

Useless technical support!!!! We have a wifi dish installed BY Nepic in our garden. There has been no wifi so we requested a technician to come and fix the problem.(29Nov 2018) they first told us they cant fix the dish because they are unable to get scaffolding to get up to the dish! (Please note we had paid for the connection).. in December they ran a debit order for the wifi that we do not have) 8 phonecalls to numerous people at Nepic .. no one came back to me. Eventually Marcell called me today 8 Jan amd says that they jabe tje scaffolding but dont have a vehicle tl transport it to my house!!! Its not my problem as a paying customer how they get their scaffolding to my house to repair their dish!! Marcell then goes on to tell me tjay they are unable to provide me with a service (WHICH I AM PAYING FOR!!!!!!) Lies and excuses ..