Unsatisfied

So I phoned nepic about the lack of meggs I'm getting, as it dropped from 4meggs to 0.5 meggs after numerous calls about complaining about the lack of upload speed, was told that it's because of my android box, and that I should switch everything off while doing a speed test, which I was doing, and then I get told I'm doing a speed test wrong, which I've been doing for the last two years, I then was told that I must tell the guy on the phone how to do his job, and everytime he came with an excuse I debunked it, obviously I wasn't happy as it was the 4th or 5th time phoneing in, and when I told him it hasnt got anything to with the android box, it has to do with the supply he didn't want to assist me, then he made an excuse that I was watching HD movies, and when I told him I was watching movies at 380pixela he went quiet, tired of the excuse and being told I don't know what I'm talking about, when I got friends that are engineers in the industry and they are telling me different, not cool when I client knows stuff Nd throws it back into their court is it