TT Connect taking money via Nepic and no backup/fibre

Over the past 2 months we have regular fibre disruptions, you call Nepic and they don't reply or give feedback. Nepic are all over social media now and the crazy thing is that TT connect don't seemed concerned. Now since yesterday there is zero fibre and Nepic lines are discontinued and YES TT CONNECT FEEL NOTHING to try intervene. I called them twice and get the same answer they cannot contact Nepic so what must they do? Their staff have a rehe****d reply. My reply is them was they should immediately migrate us to Vox or someone as ultimately they supply the fibre. What is more concerning is that legally our fibre provider is actually TT connect and only the service provider is Nepic. I stronly suggest that everyone who has a contract with TT connect or Nepic move providers as TT Connect feel nothing for us as they would intervene. Right now stuck no fibre and no person to turn to.