TT Connect / Afrihost / Nepic

We signed up on the 22May2020, we have not had the privileged of proper Internet connectivity.

Since Friday 22June2020 the problems escalated to NO internet. No amount of phone calls or whatsup messages have manged to resolve this.

Yesterday - in excess of 5-Hours were spent holding on for assistance. Several Whatsup messages are available as proof. At the end of the day the problem remained unresolved.

This morning 30Jun2020 & up to now 11h00 another 2 1/2 Hours have already been wasted holding on to get this resolved. Finally someone indicated that the line has not been released by the old ISP - when i called NEPIC they confirmed that it was released on the 22May2020.

At this stage i am not sure who is lying to whom in this circle between TT Connect/Nepic/Afrihost

TT Connect are the custodians of the Fibre line and all we expect is the ability to move over to the new ISP.

This is most frustrating and does not foster a sense of good customer service delivery

Worst experience received in the past few days ......