Support service

I have recently experienced poor internet speed with Epic and i contacted there support service. I was assisted with extremely efficient service to solve my problem. The agent listened to my problem and saw I was experiencing a problem with my internet speed. He told me he needed about 10 mins to sort out the problem and would call me back in 10 mins to confirm the problem has been sorted out. The agent called me within the time he stated with the problem sorted out.

I was extremely happy to see the vast improvement in the support service since the last time i had an issue with my internet with Nepic over a year and a half ago. It was wonderful to see that they take there customer service seriously and have improved so much, I am glad to be a Nepic customer and I look forward to spending many years with Nepic.

I only wish i could remember the agents name that assisted me, he really impressed me.