Ridiculous Service and Ridiculous Charges

We recently moved into a new place. I contacted Nepic over a month ago and the lady I spoke to advised that I simply needed to phone and arrange for someone to meet us, check for signal in the new area and then simply move everything to the new address. This past Monday morning (after we have already moved) I received a response to my email to say Oh sorry, you need to give two weeks notice before you move. Had I knows this, I would have arranged accordingly. The very unhelpful Admin person (no name signed on the email, very convenient), then asked for my contact details or my contract number (which was the subject line of my email) to get a sales person to phone me, I sent my phone number through to her/him. 4 hours later, I still hadn't received a phone call. I took it upon myself to ring the sales team. I then explained my situation and the lady said she can only send someone through to me on Friday at 2pm, OH and by the way it's a R550 relocation fee. I would have been happy with R150 or maybe R200, as it's probably the easiest job in the world to move a ROUTER and CABLES. After I finished my phone call with the sales lady, I had to sit down to calm down for a while and I decided I'll send an email thanking the admin human being for ensuring someone got in contact with me. Maybe you should spend less time making your website look "cool" and focus more on taking care of your customers. I'm sure with all the money you make - charging R550 to move a cable - and not to mention all the other nonsense charges you may have, you can send ALL of your staff on proper training so they can learn the basics of customer service. Maybe just training to make sure EVERYONE knows what your "procedures" are. This way I won't received two completely different stories when phoning in.

I am recommending everyone stay away from Nepic. I will never ever advise anyone to sign up for your "services".