Poor serive delivery - equitment stop working after a few days...... It's my problem......

<p>On Friday 17th i started to see problems with Nepic connection. So later the afternoon when it was still not fixed i phoned nepic, i was told 2 ports blew on the router, (now you must now this is day 17 and we had no storms that i'm aware of and the plugs are surge protected) and if i took out the insurance option they will fix it. I did not take the insurance option, so that is now my problem. He then set it to other ports and told me a tech will be at my house on Sat... that never happened. This router is not allowing my Extender to operate on it, i have to hook it up to my old modem as an access point in order to extent my signal. It's now monday and still no word from Nepic at all. I can see when wathing Netflix how the line speed is poor. I will attache a pic of where a 10mb line comes at 1mb on the test, on telkom I had the same line speed and got my 10mbs line. Can somebody please come to my house and sort out my issues with the extender and these terrible line speeds.</p>