No internet and beyond shocking customer service.

My internet has been down for 9 hours. This was confirmed by Nepic when I contacted them, and not them notifying me. At 2pm I emailed asking for an update, no reply, at 4.30pm I emailed asking for an update, no reply. At 5pm I called, and was advised it would be up and running in two hours, I also asked for my emails to be rep**** to. At 7pm, the internet was not functional and my emails were still not rep**** to. I have been phoning since 7pm for more than 2 hours on hold waiting to be connected to the technical support, that as per the website, says they work until 10pm. Still have not received a reply or feedback and no communication from them at all.

I have gone to Facebook, emailed personnel that I believe work there as I dealt with them previously, and nothing has been advised.

I have had to buy data to perform my job, which has cost me unnecessarily, as well as waste my airtime trying to call the technical support.

While I understand there may be a technical issue, the communication and advising of this is the problem and I am left in the dark, not knowing what the problem is, how long it will take to be resolved, and have been ignored as a paying customer?

And here's a good question, for the downtime, usage of my data, wasting of airtime, do I get reimbursed for this?

The agent I spoke to on call was Michiel or Micheal I believe.

Please can this be sorted out ASAP.