NO CUSTOMER SERVICE

I have been waiting for an answer from Marcel, the so-called Customer Relationship Manager since Friday, 28th June. He clearly does not understand what customer service is and does not return your calls. I have been told for almost a week that he is waiting for a decision from the Operations Manager - does this person even exist? How can it take this long for a simple issue to be resolved?

I have gone from being one of your greatest supporters and recommended Nepic to all of my friends and colleagues to being completed disappointed with your service.