No action for 2 weeks and then met with sarcasm

Seriously cannot recommend Nepic to anyone. We have had numerous issues over the years, but this last issue is the straw on the camels back. We have had serious disruptions for 2 weeks, and every time we phone, the technicians run tests - but no change and no action. Today I had enough and lost my cool with them, to have a young technician called Michel get sarcastic and antagonistic with me, and when I mentioned that I am going to cancel this contract, his reaction was, "Great!" Turns out there's a hardware problem, but only get action after 2 weeks of suffering and the need to get angry. Let's see how they deal with this situation. If dealt with properly, I will honourably change my review - the past however cannot be undone.