Nepic .... what service ?

I have been a Nepic client for over 4 years the first 3 years I had their wireless product , and the service was good , they then offered us fibre which is supposed to be more reliable and cheaper. This where the nightmare began , the service to our complex is regularly down , the server is placed in another complex that is on a different grid so in the event of load shedding we are affected twice , when this was raised with Nepic they simply pass the buck on to Blitz Fibre the company that laid the fibre. All in all Nepic does not take their customers seriously and rather choose to blame their service provider nor are they concerned with their customers complaints their managment simply placate you with no action .... the tech team is used as a shield for the lack of action or concern by their management so I actually feel sorry for those guys. The fact that our contracts are with Nepic holds no water with them .... if you have an alternate ISP to choose from go with them , and avoid having Blitz fibre lay your fibre at all costs , they have recently been bought over by Frog Foot but alas I have not seen an improvement in reliability of their service .... and YES we did not have fibre during the Rugby world cup final ... avoid at all costs