GG
Gadget G

1 reviews | Active since May 2014

10 Oct 2017, 10:12

Nepic Magicians Strike Again

I received a SMS from Nepic yesterday after the Huge storm we had throughout the East Rand, explaining they had problems with the internet speed and were looking into the problem. I contacted Nepic just to find out what the ETA on the repair was for my own peace of mind (Knowing that the storm has more than likely caused severe damage). I was notified by Jason that there were several issues that the technical department was in the process of repairing. I anticipated the repair to take a while (I mean, if this were one of the "Other" Internet Service Providers (No Names Mentioned), it would take anything from a week to 3 months as this is what "Their" norm was).......... However.......... Forgetting I was now dealing with Epic Nepic, and as per the norm for Nepic's turnaround time for a fault (Which I am now starting to realise), the internet was back up and running at full tilt not even an hour and a half later, which I might add, broke their last record in getting their infrastructure back up and running, which I thought was a miracle all on it's own (Just to clarify, the previous time, as far as I was led to believe, our countries *********** "Service-less Provider" dug up a fibre line that wasn't theirs to begin with).

Once again, I say thank you for the Absolutely Brilliant, Fast, Stable, and Reliable Service you provide and for the Impeccable way you manage to somehow solve problems in a matter of minutes that I envision should take weeks.

Also a big thank you to Jason (Super helpful and excellent phone manner) and the staff at Nepic for ALWAYS receiving my call with a smile and your Epic service.

Hope you have an absolutely wonderful month further.

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Replies (1)
Nepic
Nepic's reply11 Oct 2017, 10:26
Official

Dear client

Thank you very much for the positive feedback. I have sent the compliment to the Team Leader and we have thanked Jason for providing dazzling service to our clients.

Kind regards

Best regards,