1 reviews | Active since May 2014
Nepic Magicians Strike Again
I received a SMS from Nepic yesterday after the Huge storm we had throughout the East Rand, explaining they had problems with the internet speed and were looking into the problem. I contacted Nepic just to find out what the ETA on the repair was for my own peace of mind (Knowing that the storm has more than likely caused severe damage). I was notified by Jason that there were several issues that the technical department was in the process of repairing. I anticipated the repair to take a while (I mean, if this were one of the "Other" Internet Service Providers (No Names Mentioned), it would take anything from a week to 3 months as this is what "Their" norm was).......... However.......... Forgetting I was now dealing with Epic Nepic, and as per the norm for Nepic's turnaround time for a fault (Which I am now starting to realise), the internet was back up and running at full tilt not even an hour and a half later, which I might add, broke their last record in getting their infrastructure back up and running, which I thought was a miracle all on it's own (Just to clarify, the previous time, as far as I was led to believe, our countries *********** "Service-less Provider" dug up a fibre line that wasn't theirs to begin with).
Once again, I say thank you for the Absolutely Brilliant, Fast, Stable, and Reliable Service you provide and for the Impeccable way you manage to somehow solve problems in a matter of minutes that I envision should take weeks.
Also a big thank you to Jason (Super helpful and excellent phone manner) and the staff at Nepic for ALWAYS receiving my call with a smile and your Epic service.
Hope you have an absolutely wonderful month further.
Dear client
Thank you very much for the positive feedback. I have sent the compliment to the Team Leader and we have thanked Jason for providing dazzling service to our clients.
Kind regards
Best regards,
Dear client
Thank you very much for the positive feedback. I have sent the compliment to the Team Leader and we have thanked Jason for providing dazzling service to our clients.
Kind regards
Best regards,
