Inadequate service. Inadequate connection.

A few months ago I began investigating options for internet at home. After many searches and phone calls, it turned out that Nepic was the only ISP in my area with a half-way decent coverage. I contacted Nepic who was very quick to respond to my enquiry. I signed a contract for a 4MBS connection and the equipment was installed.

I then began experiencing slow connection speeds and dropped connections. In the beginning I did not think much of this and dismissed any problems as initial teething issues. Much to my dismay, the problems persisted. My connection would be dropped or unavailable entirely at least twice a week and my download speeds HAVE NEVER BEEN AT 4MBS.

The support staff at Nepic are very prompt in their replies to my service requests - each time telling me to "recheck my connection" after they "have made a few adjustments". Another popular excuse is that the tower in my area is down - I can fully appreciate that there are problems from time to time with hardware and infrastructure, my question is HOW DOES NOTHING GET DONE TO FIX PROBLEMS WHICH THEY ARE FULLY AWARE OF?

Nepic is happy to debit my account every month for a service which is not being provided. This is absolutely unacceptable.

To anybody who is considering signing a contract with Nepic - DO NOT DO IT. They are wildly incapable of providing any form of stable internet.