Failure of nEPIC preportions

I have been a client of Nepic for a bit over a year now. I am not very impressed by the service that I am paying my hard earned money for.

In the past year, I have had my router replaced twice (substandard equipment??), where the ports keep 'blowing'. I am on router number three now.

I am paying for a 4mbps connection and the speed keeps dropping (to under 2mbps) almost on a weekly basis, then I have to pay for a call to Nepic to get them to fix the issue. Every time I ask for a manager to call me back, I get blown off, i can count on one hand the number of times that I have been called back.

Maybe my measly R850pm is pocket change to Nepic, but it is not for me. I pay for a service and expect that service to be working.

Not once have they sent out a team to investigate the issues that i am experiencing.

I am very disappointed in the service/support that I am getting.