Epic "NEPIC"

<p>Good Day.</p> <p>I thought it was appropriate to actually have this in writing and not just by word of mouth, as we all know what happens in the “G**** Vine”, so here goes!!!</p> <p>I have been with Axxess for a number of years now (15 roughly) and until recently, never had an issue they were not able to help me with, up until the middle of October 2016, when they hit a snag with my line speed and could not resolve the issue (Baring the fact that the “Snag” wasn’t their fault but our “Telekom Provider” that Honestly Sucks so badly, it should be a ********ly punishable offense (Excuse the slang, but this is the only word I can even come up with for how Utterly Useless they are)). (They couldn’t synchronise my 4Mb/s ADSL line faster than 1,277Mb/s with an upload of 512Kb/s and attenuation of 56dB (If anything, I can quite comfortably say not many people in South Africa can boast about having a 1:2 contention ratio on their internet connection, but I could...... To my disgust!!!).</p> <p>In all honesty, I was actually afraid of moving service providers due to me being one of “Those” people that are quite comfortably set in their merry ways and dislike change, none the less, I did make the leap to Nepic.</p> <p>So, Without further ado........</p> <p>I would just like to “Formally” Thank Nepic and all their staff that I have had the pleasure of being in contact with, and everyone there that has helped me with Sales, Installation, Application, Settings, After Sales support and all the other nitty gritties. The staff at Nepic, from Andre’ with Installations, the Sales staff, Tarryn and Danitza (Thank you for bearing with me through all my tedious questions) to Technical Support, Dirk, Roedolf, Tyler/Taylor (sounded like he said Tyler apologies if I got it wrong) for their Absolutely Excellent expertise (My hat goes off to you, because I’m sure you were sitting there saying to yourselves “Never mind, we’ll just re-write the firmware on the router for you and get back to you as soon as we’re done and then you can implement your weird ideas” ). In my opinion, a few of the nicest, professional, accommodating individuals I have ever had the pleasure of dealing with. Nepic, is what Deepest, Darkest Africa needs to put some ears on the likes of Telkom and everyone else that thinks that making you pay for a **** service is the way the service industry is supposed to be run (I would say karma needs to start turning their “wheel” faster in lieu of my pain and suffering, but knowing them they will just get bailed out............ Again!!!). It is such a pleasure opening a web page that “Actually” loads, instead of saying “The URL You Are Entered Is Unavailable At The Moment” until you click on the link for the 40th time (Slightly exaggerated, but not by much), not to mention the fact that Nepic breaks the sound barrier by having latency at 10ms which beats my normal “Good Latency” at 128ms –590ms (190ms when the sun has been shining for a week straight and 590ms when the Telkom copper smells a rain cloud hanging around over Bloemfontein)</p> <p>Once again, thank you all for the excellent service.</p> <p>I bid you an Excellent week further, and much, MUCH more success in your future endeavours.</p>