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I have been a loyal client to Nepic for over a year and have never had any conflicts what so ever until now.

We had to move house and we arranged with Nepic to come and do the Relocation on 30 April 2018. Now when the technician arrived at the new premises they walked on the roof looking for signal and found it was poor signal and they told us they can't assist. We would receive a call from the office to assist us further. 1 May 2018 was a public holiday and we left it until 2 May 2018, I called them and they promptly told me they would call me back with a solution, 3 May 2018 no reply 4 May 2018 I called them again and was told sorry we can't help you we are cancelling your contract with Nepic and they would send us a letter to confirm the cancellation Now this put us off because they were not even willing to try and assist 7 May 2018 I called them once again as I had not received the letter as yet I was informed that my advance payment of R 749.00 would be taken as my one month notice and that I would still be liable to pay R 550.00 now not for relocation but uninstalling. Now I am not the one who wanted to cancel my contract but they want to hold me liable for the cancellation The uninstalling cost is ridiculous as they cut one wire and removed a few bolts to take down the Arial I believe this is **************** and they want to tell me that should we move one day we should contact them again, They are *****ing my money because they failed to assist me.