Customer Relationship Manager - MR. PROMISES!!

Not sure why Nepic has a so called Customer Relationship Manager, he is never available and if you manage to get hold of him he is full of empty promises.

My concern is I am an existing WIFI customer that moved to Fiber for a new property. The transaction was done mid-month and was told that because I have already paid for the full WIFI, I will only be charged for the Fibre from the 1st of the new month. Then I was billed for a pro-rate amount. The Customer Relationship Manager promised me that it will be reversed. NEVER HEARD FROM HIM AGAIN AFTER SEVERAL CALLS!

Secondly, there was a Fibre outage of approx 8 days and the same Customer Relationship Manager told me that he will credit me for the the period without service and this will be send to me the same week.

You can phone NEPIC until you are blue in your face and are not allowed to escalate to anybody above this Manager that is causing more harm than good.