Conflicting updates!

I have been without internet the entire day - first they tell us it’s a power issue, then they tell us that’s sorted but now their fibre supplier is working on the problem. At 16.30 the live chat consultant confirmed it would be up and running in 30 minutes. It’s now 2,5 hours later and they send me a mail like this:

Good Day, We have received your support request. Our Upstream Fibre provider is working trying to resolve the issue. We do not have an ETA as yet, the size of the issue has increased the duration it will take to resolve. Your ticket (Ticket #S ********** 3) will remain open on our service desk to ensure we provide you with feedback. Kind Regards Nepic Support

Not even an apology from them - it confirms they care only for money and not for their clients. What pathetic service!