Bye Bye NEPIC - Poor Quality Product and Customer Service
<p>NEPIC...after taking out an uncapped wireless contact for 12 months with them, mainly to stream Showmax/Netflix (and told them that the day I called their sales office), 4 and a half months on, I'm now telling them to shove their product due to poor quality service. I don't know how many times I've had to contact them (calls, whatsapps, emailed - that go unanswered) as I have either no or slow/poor latency connection, to them eventually upgrading me to the 6mb line from the 4mb at no cost until they upgrade their infrastructure...no they want to charge me outstanding period x monthly cost.</p> <p>I've now decided to go back to Telkom as I managed to get uncapped LTE at the same price. Plugged it in yesterday and immediately saw an improved speed and latency.</p> <p>NEPIC, this is no way to kick off in the area with such a poor quality service and lack of customer service!!!!</p> <p>Never again NEPIC.....</p>
Dear Alex,
Thank you for your comment. Nepic will be in contact with you to address your complaint.
Kind regards,
Nepic
Dear Alex,
Thank you for your comment. Nepic will be in contact with you to address your complaint.
Kind regards,
Nepic
As expected, almost a week later, no communication from Nepic.
Pathetic service.
As expected, almost a week later, no communication from Nepic.
Pathetic service.
In a turn of events, I've had Merle contact me from Nepic. Very apologetic. She told me the complaint could have been handled far better and that the lady I delt with was new and was following 'protocol' to the tee!!
She, although tried to save me as a client, it is too late, however has offered to re-emburse me for the monies I've spent with them.
It seems I am the unfortunate 'odd client' that has had connectivity issues, and it was unfortunate.
Apology accepted.
Merle has asked for me to give them another chance after my new 24 month contract is up, which, after a very good follow up, I may just do.
Also the lady who initially handle my call has also sent an apology, saying she should have handled the complaint better. I appricate that.
In a turn of events, I've had Merle contact me from Nepic. Very apologetic. She told me the complaint could have been handled far better and that the lady I delt with was new and was following 'protocol' to the tee!!
She, although tried to save me as a client, it is too late, however has offered to re-emburse me for the monies I've spent with them.
It seems I am the unfortunate 'odd client' that has had connectivity issues, and it was unfortunate.
Apology accepted.
Merle has asked for me to give them another chance after my new 24 month contract is up, which, after a very good follow up, I may just do.
Also the lady who initially handle my call has also sent an apology, saying she should have handled the complaint better. I appricate that.