Appalling Service

I had my installation done on the 22nd May based on the conversation I had with Micaela Erasmus who informed me that the first debit order for my installation would only go off after 48 hours, I confirmed this because I was only getting paid on the 24th or I would have arranged installation at a later date. The next morning the debit goes off leaving my bank account in the red. I am a single mom so two days before pay day there is definitely no money in the account. I called in and spoke to Marcelle Riekert who listened to the recordings and confirmed she gave me the wrong information, that they would refund me for the bank charges, a week later no refund, I called again and was told they had a credit on my account which was not agreed on, the money was supposed to be paid back to me. I followed up by email on the 31st in the morning, no response. On the 01st a second debit order goes off! I specifically asked Micaela when I first agreed to the contract if I would be debited again month end or if the next debit would be the following month, she confirmed I would only be debited once this month and my next one would be end of June. I have now left several messages for Marcelle Riekert who is the "the client relationship manager" and I am still waiting for someone to get back to me. I am appalled at the level of service I am receiving from Nepic, especially from someone who's role is "client relationship manager" - when the person who's role it is to sort out client issues cannot even bother to get in touch with clients you must then know the standard you can expect from Nepic. It would be great if someone could have the decency to resolve this. When asking for the owners contact details no one would give it to me.