A refreshing experience

As an ex not-so-popular-ISP client, I was very well pleased with the speed and efficiency of NEPIC's services. The line was installed the same week that I phoned them. I submitted my contract 10 minutes after they had done the installation and my internet was switched on immediately. Nice and simple.

Now, the wifi worked fine, but any LAN connections wouldn't work. My line speed was also half of what I app**** for. "No problem, these things happen. I'll just phone them. Heck, I'm used to worse." I thought, confident that these guys will live up to their reputation.

I called NEPIC and was put through immediately, not to a drone trained to answer the phone, but an "actual" technician. I described my issues and the technician not only understood the problems but resolved them while I was on the phone.

He explained that the LAN ports on my router weren't activated yet and activated them. He also mentioned that my contract had not yet been fully processed and completed it. He then restarted the router. I did a speed test and saw that I was getting the speed I was actually paying for.

This all happened on the day the line was installed, right after I signed my contract. The call lasted less than 5 minutes. I did nothing. I just spoke.

I'm not sure what my expectations were, but NEPIC has already exceeded them. I feel like a happy child. This is how it is supposed to be!

Thank you, NEPIC. Please, keep it up. Here's to a happy customer.