TV
Ted V

1 reviews | Active since Dec 2013

05 Aug 2016, 13:18

Zero Service

<p>I have been without telephone service on both of my neotel telephone lines since yesterday 04/08/2016. Have emailed to enquire - no reply. Tried phoning and gave up using my cell time listening to all your pre-recordings and being left to hang for 5 minutes is just crazy and pathetic service. </p> <p>On top of this I have had no data service connection on my "smart" phone since June 2016, despite promises, not resolved.</p> <p>Can not make calls from my "smart" phone without clients complaining of screetching and squelching sounds on the line.</p> <p>Does anybody at Neotel care if so please let me know if you want my business failing which I am going to cancel the service and demand a refund. </p>

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Replies (3)
Neotel
Neotel's reply08 Aug 2016, 09:07
Official

Hi Ted,

Thanks for getting in touch. We are sorry to hear this and have sent your feedback to our team to urgently look into and address.

Our team will contact you and assist, we apologise for the inconvenience.

Best regards,

TV
Ted V's update22 Aug 2016, 15:44
Reviewer Update

Hi Neotel, Can you tell me what is happening with your service, after having a telephone line/signal for a few weeks I am now again without service since early Sunday 21st August 2016. Sent an email - no response and my data service problems remain unresolved. Who do I speak to??????

Neotel
Neotel's reply23 Aug 2016, 14:21
Official

Hi Ted,

We have asked our team to urgently look into this for you, we apologise for the inconvenience

Best regards,