Zero customer Service

<p>In 2015 I singed a contract for a neotel wifi router from Neotel. I have had signal problems from the start of my contract. after contacting Neotel about my signal problems, an external arial was installed. this did not help much. Just an examle is that I tried to download a document that was 8mb and this took me 4 hours to complete the download</p> <p> </p> <p>For the last 4 months I have been contacting Neotel trying to get my router sorted out, there is most of the time no signal or no connection. The device needs to be switched off and back on to hopefully get connection. There are no Neotel stores in Pretoria, they all closed down. After contacting Neotel once again, i sent an email to Neotel on 05 October 2016 requesting assistance in this matter where they should replace the router or I will have to terminate my contract and get another service provider. After 19 days with no response from Neotel On 24 October 2016, I contacted Neotel again and said that I want to terminate my contract, I was given a reference number. I wrote an email terminating my contract, Still no reply or any concern of an unhappy customer.</p> <p> </p> <p>I now have another service provider</p>