Zero after sales support

On 23rd November 2015 I phoned Neotel to report my modem had been damaged by lightning and I am completely without Internet access. Their helpdesk raised a ticket for me and said that an installer would be dispatched to my house to assess and replace the modem. <br> <br> It is now 10 December 2015 and I've not received a single phone call or appointment despite me phoning Neotel service desk numerous times for update. They just keep escalating my ticket to no avail. I even took a day off work when I phoned in for an update and they said an installer was due to be at my house on Wednesday 2nd December 2015 to no avail again.<br> <br> I am starting to get really frustrated by this. I've been really patient and friendly up until last Monday where I am now starting to threaten no payment as the lack of support is getting ridiculous. <br> <br> Why is Neotel ignoring me? How do they allow third party installers to give them such a bad name? As a customer I should not have to worry about what's going on in their business to get the support I need. All I want is a replacement modem even if I need to pay for it. This should have been a quick fix!! :(<br> <br> Reference number of the ticket is TECH***