Wrongly Billed SREQ _***

On 14 Jan I app**** for NeoFlex Data 15G, it was delivered on 19 Jan but the device was faulty. I return it to the Fourways shop on 23rd Feb on which date cancelled the subscription, as I was still inside my 7 days cooling off period. I then took out a NeoBB Wireless 4Mbps Promo which was installed on 27 Jan. I received an account on 5 Feb which was wrongly billed. I was billed a termination fee for the Neoflex Data 5G. I phoned Noetel and logged a call and received an email on 9 Feb from Neotel that I was still in my 7 days cooling off period that a credit request has been sent to finance department as per email below.<br> <br> \Kindly be advised that we have received your request for credit and an amount of R2513.47 which is for the cooling off period has been prepared and sent to our Finance department for approval, once approved you will receive feedback.\"<br> <br> I was also told that on 16 Feb this will be finalised when I spoke to one of the consultants called Khaya. On 17 and 18 Feb I phoned again and still no feedback nor any information when this will be corrected. I request that this please be sorted as soon as possible especially before the deduction on my account.<br> <br> "