Worst Service I have ever experienced

Neotel has the worst possible client service I have ever experienced. I have left three messages for Robert to call me regarding my installation and am yet to receive a call. He told me that it takes 5-7 working days for the installation. I never received any feedback. When I called the on day 7, they told me that there is a backlog and I will need to wait. It is now day 9 and no response. Their service is pathetic and this is before I even sign on with them. What is going to happen when I do connect to their network. The company work ethic is quite poor and I feel extremely sorry for those that are connected to them. It's companies like Neotel that give South Africa the third world label.