Worst Service Ever

I would just like to begin by stating the I have received the worst service from neotel, but then again I cant say that due to us not receive service at all. Firstly, I have app**** over 2 weeks ago for a neotel LTE line, i was informed that there turn around time is 5 to 7 working days for the installation to which we agreed, after 2 and a half weeks Neotel eventually came to install the line. After installation the technician called into Neotel with all the correct information for the account to be activated on which it was never activated, I have spent more then an hour today on the phone with Neotel trying to have our account activated, where on the last call we were informed that they are busy working on our call and will revert back to us before 5PM at which they close, it is now 22:14 PM and I am still awaiting this call from Neotel with feedback as my internet is still not working, dont pride yourselves on being the best if you cant deliver, this is just setting you up for failure.