Worst Service Ever

Opened a contract with Neotel for a phone and a router. Firstly they supp**** a secondhand handset. Secondly before I ordered the router, I was told by the consultant that the place where the router is going to be installed was within the network zone. That was never the case. The router never worked. I then cancelled the contract and now I get a letter from their debt collector demanding a payment of R 1119,00. Neotel is such a pathetic, sad and extremely unprofessional company to deal with.