Worst service ever!

<p>I sent through a cancellation request in September last year due to all round poor service. I also requested a roll up figure. I received an automated response via e-mail and was also informed when I called in (REFSCR ********** 86) that my request will only be actioned in 20 days. To date my line isn't cancelled, they continue to bill me, they claim not to have received my request and their service consultants are thick as two bricks. I am now also being threatened with legal action. </p>