SE
Shaeera E

1 reviews | Active since Aug 2016

17 Aug 2016, 18:05

Worst Provider

<p>Great sales and installation - worst experience ever thereafter. No Internet service, cannot get through to the customer service area, when I do manage they've given a variety of stories - repeatedly for 3 weeks that they don't what the problem is or when it will be resolved, thereafter that there is an outstanding amount due which resulted in suspension (service was suspended before my debit order was supposed to go off and the next invoice shows payment received, so how I was to guess that Lord alone knows), did eft anyway in case; not that that seems to have helped. Around R5500 in costs for a couple of weeks of Internet access. Am now waiting for Telkom to install an adsl line and hoping to God these people are reasonable enough not to charge termination fees. Worst experience ever.</p>

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Replies (2)
Neotel
Neotel's reply18 Aug 2016, 12:54
Official

Hi Shaeera thanks for getting in touch.

We are sorry to hear this and would like to escalate this to our team to look into. Please could you send us your Neotel acc number so that we can do so?

Best regards,

SE
Shaeera E's update22 Aug 2016, 06:55
Reviewer Update

R ********** 02 - please can someone address. I'm so tired of being on hold at your call centre and nobody ever calling back and having to repeat my sob story.