Worst incompetence I have ever experienced

The end of March Lerato Matsepe convinced me to transfer ownership from my sister's account to myself. She gave me a new handset and router \at no cost". Two months later the transfer was not done and she had a 100 excuses why not. It took another 4 visits to the store and more calls than I care to remember to get the account transferred. In June I get an account including the devices that according to Lerato were \""at no cost to me\"" and my sister's bank acc was debited with a termination fee of +/-R1600. Lerato told me she had made a mistake when she completed her forms but now my sister and I had to pay the price for her incompetence. She assured me that Mathapelo will fix her mess as she didn't know how to. Mathapelo in turn assured me of this as well and that my sister's bank account would be credited within two weeks as this is how long Neotel took to process a credit. Needless to say the cr has not been passed. This morning I received a call to find out when I was going to pay for the devices. I have paid the amount due to Neotel for my usage. Despite assurances from Neotel that my acc will be recitifed"