Worst customer service ever!!!

<p>Cancelled a contract with Neotel a few months ago. On the phone the lady had advised that they would waiver my termination fee of R1000 due to no contracts being given to me to sign (very unprofessional firstly). They then proceed to bill me with the amount i owed for the month and included the termination fee which they had agreed to waiver and when this was queried my myself on more than 10 seperate occassions i was directed from department to department to people who were not able to assist at all and could not understand the problem even though i explained it about a million times. I then refused to pay the amount until they corrected the account in which they then proceeded to hand my account over to a third party MBD Credit Solutions. So i had to pay the bill to avoid being blacklisted for Neotel's stupidity. Now i am trying to claim back the money and i have sent multiple emails to them sending them the proof of payment that the account was aid in full and expecting my refund but to date i have not received a single response from them. Also, their connection sucks big time i almost always never had much signal. If i could rate them ZERO stars i would.</p>