Worst Customer Service

I have requested Ownership change on behalf of my employer since April this year from personal account to business account.<br> <br> I have been dealing with customer care consultants and have requested to speak to a supervisor two weeks ago, and I am still waiting for him/her to call me back.<br> We were told that all outstanding amounts need to paid up before the change of ownership can be processed. We have done this twice and are still being billed.<br> <br> Their lack of diligence shown these past few months has become quite frustrating and shocking.<br>