WORST CUSTOMER AND TECHNICAL SUPPORT EVER.

Thinking of changing to Neotel - DONT - they have the most useless customer service i have ever encountered. I have been a client of Neotel since 2011, and basically had no major issues until they changed over to Liquid whatever. On the weekend of the 18th January my Neotel router internet light went red. On Monday 21st when the technician phoned me, the internet light was green, so I advised the technician to close the request. However thereafter from Tuesday, the internet would work for an hour and then go off, it was intermittent so I did not really worry. On the 26th the Internet light on the router went red again and did not come on. I phoned the customer service to advise the problem and they advised that I could not phone from work as I need to be by the router. I phoned on the 27th again, we did trouble shooting and still it did not work so a request was logged. That was the last time I heard from Neotel. Every day at my own expense I would phone them to ask when a technician would sort it out. After every day of me phoning and literally screaming at them, a technician finally came home on the 5th February and replaced the router, but there was no internet still. As I was not at home when they replaced the router, as soon as i go home (they had left 30 mins before that) I phoned the technician to tell them to come back and sort it out, which they did not. I phoned Neotel again and was told that the technician has already closed the ticket. I spent 2 hours with the customer service at my expense again, trying to get the internet. I was then told that another ticket would be logged. Today I phoned for feedback to be told that I would have to wait 24 hours to 48 hours again for a technician to phone me, not even to come and and resolve the issue. I have even gone onto their facebook to complain, but I think they have a bot answering as you only get standard responses. I have written to their complaints dept and have had no response. I will now cancel this contract as I refuse to pay for a service I am not getting