WIFI still not working!!
<p>Good day</p> <p>My account no ********** 714 refers. </p> <p>This has now been ongoing for 3 weeks that my WIFI is not working. Ref ref no's Fcr ********** 34 and ********** 81 and I have left call back request twice with no joy. I have also send an email to ********** on the 23rd. Even on this channel I do not get any response</p> <p> </p> <p>My WIFI has all the lights burning that should be, signal light more often on red than green....and we cannot connect at all.</p> <p>The error is: Network disabled because Internet connection is slow.</p> <p>We have done everything with your consultants telephonicly twice already only to have WIFI for one day. </p> <p>What else must I do to get a working WIFI. </p> <p> </p>
Hi Lydia
Thanks for getting in touch, we reviewed your account reference history and see that our team app**** your DNS settings and you were able to browse.
If you are still experiencing issues please let us know and we will look into this for you.
Hi Lydia
Thanks for getting in touch, we reviewed your account reference history and see that our team app**** your DNS settings and you were able to browse.
If you are still experiencing issues please let us know and we will look into this for you.
Good day Neotel, this is not true at all. I had to phone your contact centre again and where taken through the exact same steps for a 3rd time just to get a signal again. My WIFI is still not working, we can not connect because the internet connection times out due to being to slow. We get drips and draps and most definitly do not have a full working connection. So in short we still do not have a working WIFI connection! And the lady that I spoke to the lasts time would not know if I was able to browse as the call was cut before we could confirm it. To try and phone back is a nightmare in a call centre as you never get back to the same person. She could have phoned me back
Good day Neotel, this is not true at all. I had to phone your contact centre again and where taken through the exact same steps for a 3rd time just to get a signal again. My WIFI is still not working, we can not connect because the internet connection times out due to being to slow. We get drips and draps and most definitly do not have a full working connection. So in short we still do not have a working WIFI connection! And the lady that I spoke to the lasts time would not know if I was able to browse as the call was cut before we could confirm it. To try and phone back is a nightmare in a call centre as you never get back to the same person. She could have phoned me back
Thank you we have asked our team to contact you and assist, your reference is SREQ_ ********** 79
Thank you we have asked our team to contact you and assist, your reference is SREQ_ ********** 79