Wifi down and cant get hold of anyone

<p>Dear Neotel. I have now been without wifi for 5 days. I have phoned 3 times. The first time I was cut off after 20min on hold. I then emailed you and laid a complaint on your website which I was told to do by your voice automated system while on hold for 20minutes. The second time after 3 days without wifi I called I was told that Neotel nationwide was down and the problem was being rectified and we would receive an email shortly telling us about the problem and proposed solution. After having received non of that information I now sit without wifi again. I have tried to call again and agter being hold for another lengthy period of time I have now left a message for someone to call me back and I can only sit and hold my breath that you might actually bother to communicate with me in one of the many formats that I have tried to communicate with you</p>