Why do I have to reset my routers 4-5 times a day?

I complained about the quality of service a while back and finally got them to replace the faulty equipment. Since Wednesday, 25 March the same issue again. Intermittent internet connectivity and very slow internet.<br> <br> I could not get through to their call centre so logged the calls online in my customer portal. They never phoned me back!!! Today I am working from home and need internet up and reliable. Which it isn't so I phone again and get through to Innocent who tries to assist. She tells me the internet connection goes to sleep if I don't use it and I have to reset everything (switch off and on) to bring it up again.<br> <br> I asked her whether she personally would be satisfied with a service like that and obviously she could not answer as she was being recorded. But hesitation tells you everything. So I asked her to please have one of the senior technicians phone me. <br> <br> Do I really want to believe that it goes to sleep suddenly, after it worked well for more than a month? I don't think so. Please guys. I need my internet up and reliable as it affects my work!!!<br> <br> Does anyone know when and if the Consumer Protection Act will cover these kind of bad service scenarios??