When did "you owe me" become "I owe you"?

<p>I canceled my services with Neotel. I canceled for November 2016. At the end of October 27, I paid for the month of November. </p> <p> </p> <p>1. They phoned me and asked me when they can come pick up the device. </p> <p>2. They picked up the device the 18th of November 2016. Than means I did not even veg my full month worth if money. </p> <p>3. Now I don't have the device any more. At November 27 2016, yet again, they subtracted money brom my account. I don't have your device any more and I certainly don't want to pay for something I don't have. </p> <p>4. My contract ended! Why is there money gone from my account? </p> <p> </p> <p>So I went to their head offices to confirm if the debit order is now stopped. Of course, I also want to get a refund! So I asked them to sort things out and give me a refund. </p> <p> </p> <p>Just the other day, I got an email from Consumers at Neotel. </p> <p>They want me to pay R2000. 00 for device collection. </p> <p>What the hell is this!? </p> <p> </p> <p>1. No one ever told me that device collection costs anything. If I knew that, I would have driven to Neotel myself and drop the device there. </p> <p>2. How on earth do you get to that amount of money!? I expected device collection to be free. </p> <p> </p> <p>Neotel, I want this sorted out. All I wanted was for you to pay me the amount of R999 back because you subtracted that amount from me even after my contract ended and after I canceled my services with you. Now I have to pay you a ridiculous amount of money? I want my money back, I don't want to pay more! </p>