What you pay is not what you get

On the website, it states that with my data contract, I can expect:<br> <br> High-speed data with up to <br> 3.1Mbps downlink and <br> 1.8Mbps uplink<br> <br> I tested it online, and the results are:<br> 120 Kbps (please note KILOBYTE!!!!!) Download speed<br> 0.07 Mbps Uplink<br> <br> They rep**** that this is acceptable unless I want to pay more, but I am not getting what I am paying for. To them, it is not worth sending to their technical department. <br> <br> I am studying via the internet, and all the courses just STOP when I try to watch anything. I paid to study online, yet being a Neotel customer, results in absolute ZERO productivity. They seem to be totally UNINTERESTED to help me solve this problem.