Want us to upgrade but then make it a problem

We were contacted to upgrade from our 2mb line to a 4mb line. Monthly cost will remain the same but we must pay a once of R1000. <br> <br> After already having negative dealings with Neotel I was more looking to cancel our service completely. Got convinced by family to do it. I am living in this house as my mother is overseas for 3 months. We told the person this in the beginning and got assured it is fine.<br> <br> I get called by Mpumi yesterday and tell her I do not have my mother's I'D and only mine. She says it's fine. I found this weird so told her again and she says it's fine. <br> <br> Today while the installer is at my property she calls to say I need the line owners ID. <br> <br> I then get told I must call the call centre and sort it out. When I tell her I'm just going to cancel because it's more of a mission than anything I get a 'ya' response.<br> <br> Utter ******* service. Should have gone with my gut.<br> <br> Thanks for making the next step easier Neotel.