Waiting re-activation of modem for 1 month

<p>Had a Neotel modem which I hadn't used for some time. When I tried to use it agian the modem had been disconnected from the network. I went though the process in store to have the device re-actived on the network. I was told the turn around time is +-2 days.</p> <p> </p> <p>It has now been +-20 working days since my initial request. Ref# SREQ ********** 20 dated 16 August 2016.</p> <p> </p> <p>I have logged a number of tickets since then to resolve the issue. My tickets get closed without them resolvign the issue. It's impossible to speak to retentions department directly, I have to log tickets with customer service.</p> <p> </p> <p>No call backs from Neotel, since the initial logged ticket, I've been calling every week to log a new ticket, I have to explain the situation everytime. I real hopeless situation at Neotel.</p> <p> </p> <p>My last two tickets</p> <p>SREQ ********** 99</p> <p>SREQ ********** 7</p>