Voice activation

Hi<br> I really can not believe how hard it is to just activate a simple voice service on a neotel line. We've had our line for two months trying to get this simple service activated and to our surprise home affairs services are far much better than having to do anything properly with Neotel. First we were told to wait for an email that was never delivered after calling and spending for than an hour on hold the email was sent through, the email has missing information and to get it it's another 3 hours of cellphone calls with no resolution at the end. We are still trying to get the voice services activated on the line ***, I'm sure Telkom can really do much better than this.